Privacy Statement
How we use your personal information
We will process your personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal information we collect
Depending on the nature of the goods, services and/or digital content we provide, we may collect personal information such as your name, contact details, payment details, delivery address, and information you provide when communicating with us.
How and why we use your personal information
We use your personal information where necessary to:
- enter into and perform our contract with you, including providing goods, services and/or digital content;
- process payments, refunds and cancellations;
- communicate with you about your order or our contract;
- manage complaints, returns and customer services; and
- comply with our legal and regulatory obligations.
We will only process your personal information where we have a lawful basis to do so, including where processing is necessary for the performance of a contract, compliance with a legal obligation, or for our legitimate business interests.
Sharing your personal information
We may share your personal information with third parties where this is necessary to perform our contract with you (for example, payment providers, delivery companies, IT or hosting providers), where required by law, or where otherwise permitted under data protection law.
We require third parties who process personal information on our behalf to respect the security of your personal information and to treat it in accordance with the law.
International transfers
We do not transfer, store or process your personal data outside the UK.
Data security and retention
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
We will only retain your personal information for as long as it is necessary for the purposes for which it was collected, including to comply with legal, accounting or reporting requirements.
Your rights
You have rights under data protection law in relation to your personal information, including the right to request access to, correction or deletion of your personal information, and to object to or restrict certain types of processing, subject to legal limits.
Cookies
Where our website uses cookies or similar technologies, these are used to distinguish you from other users, to enable website functionality and to help us improve our website. Please find more information on our Cookie Policy.
Further information
Further details about how we use your personal information, can be obtained by writing to:
Data Controller
M56 CLS Ltd (Party Bear Company)
Unit 1, Ashville Way
Ashville Industrial Estate
Sutton Weaver
Cheshire
WA7 3EZ
How to complain to the Information Commissioner’s Office (ICO)
You can complain to the ICO at any time, although the ICO will usually expect you to raise your complaint with us first before elevating the complaint to them. You can contact the ICO by telephone on 0303 123 1113, by using its online form or live chat facility (contact details can be obtained from their website): https://ico.org.uk/make-a-complaint/ , or by writing to: the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.