Delivery & Returns

    • You have to return the goods at your own cost. You must return them to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You must send the goods back to us using an established delivery service and send us a receipt or other evidence from the delivery service that proves you have sent it and when.
    • If you change your mind and the goods haven’t yet been dispatched, we will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If you’re sending goods back to us, we will refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We will refund you by the method you used for payment. We don’t charge a fee for the refund
    • For orders which have a multi-buy discount applied, refunds will take into account multi-buy discounts that would not have applied. For example if 6 items with a 5% multi buy discount are bought then 2 items are returned you will be refunded the difference of the 4 items without a discount applied.
    • We only refund standard delivery costs. For example, we don’t refund any extra you have paid for express delivery or delivery at a particular time.
    • Items will only be refunded if they are returned in a saleable condition unless you have reported to us that the items are faulty.

      To let us know you want to return all or part of your order, contact our Customer Service Team at team@partybearcompany.co.uk or 01928 249692

      If you change your mind about your order you must let us know no later than 14 days after the day we deliver your goods.

    Damaged or Faulty Items

    If the goods have been delivered damaged or faulty then you must let us know in writing, with 5 days of receiving the delivery. We will need photos of the damage or fault.

    For help with returns, contact our Customer Service Team at team@partybearcompany.co.uk or telephone us on 01928 249692.

    All returns should be sent to the following address:

    Party Bear (M56 CLS Ltd)

    Unit 1, Ashville Way,

    Ashville Industrial Estate,

    Sutton Weaver

    WA7 3EZ.

    Please refer to our Terms and Conditions for further details on refunds and returns and for the exceptions when you can’t change your mind.

    DELIVERY

    The delivery charges will be displayed in the basket once the basket is complete, and is based on the weight of the delivery (or the number of items ordered).

    We ship from Runcorn, UK and use Royal Mail or APC for all orders unless otherwise specified and we will email you the tracking details when the order is despatched.

    Regular orders are the most economical and should be received within 5 working days. We will endeavour to get your order to you before this though.

    If we are able to supply your order direct from our stock and you have requested a same day despatch, the order must be placed by 11am by telephone to the Customer Services Team. (Same day dispatch for next day delivery is not a guaranteed service however we endeavour to do all that we can when working with our transport and logistics partners to ensure that your delivery arrives asap).

    If we are unable to deliver part of your order due to an item going out of stock we will contact you to discuss the options.

    Delivery to areas other than Mainland UK may take longer. Please refer to our Terms and Conditions for further details.